Frequently Asked Questions
Everything you need to know about our fewer, better philosophy and shopping experience.
What is the 'Fewer, Better' philosophy?
At Cuyana, we believe in owning fewer, better things. We design high-quality, timeless pieces that are made to last, encouraging a more intentional and sustainable approach to your wardrobe.
How long will it take for my order to arrive?
Standard shipping typically takes 5-8 business days within the continental United States. We also offer expedited shipping options at checkout for those who need their essentials sooner.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale or personalized monogrammed items cannot be returned.
Where are your products manufactured?
We partner with skilled artisans around the world, selecting regions known for their expertise in specific materials. Our leather goods are primarily crafted in Italy, Turkey, and Argentina using LWG-certified tanneries.
Do you offer monogramming or personalization?
Yes, we offer custom gold-foil monogramming on many of our leather goods. This service allows you to add a personal touch to your favorite bags and accessories for a small additional fee.
How do I care for my Cuyana leather products?
To maintain the beauty of your leather, we recommend avoiding prolonged exposure to direct sunlight and moisture. Use a dry, soft cloth to wipe away dust, and apply a high-quality leather conditioner every few months.