Returns & Exchanges
We want you to love your Cuyana pieces for years to come. If you are not completely satisfied with your purchase, we accept returns of unwashed, unworn, or defective merchandise within 30 days of the ship date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unused condition.
Label and Ship
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing